Delivery, Returns, & Refund Policy

Delivery

Our estimated delivery date is between 5-6 working days.  We dispatch orders daily Monday to Friday and all orders are dispatched within 1 working day of receiving the order. If your item is not in stock you will not be able to order it.  Our software will only allow products that are in stock to be ordered so rest assured if you can order it, we have it in stock.

Please note that our standard delivery does not provide a guaranteed delivery date.  Only "Next day delivery" provides a guaranteed delivery date. 

Some items will be dispatched separately or unboxed for postal cost reasons.  Although we dispatch all items at the same time (we do not part ship) please be aware that the parcels may not arrive at the same time due to the service provided by Royal Mail.

 

Returns Policy

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Office Beaver shall, at its own discretion, make good any shortage or non-delivery, replace defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing via the Contact Us page within 14 days of delivery of the goods.

 

If you have received a faulty item please contact us via the “Contact Us” page detailing your name, sales record number and fault description within 30 days of purchase. If we are unable to assist in rectifying the fault we will provide you with a FREEPOST address and full instructions on how to return the item to our warehouse.  Upon receipt we will send you a replacement.

If you have purchased an incorrect item please request a returns authorisation number by contacting us via the “Contact Us” page and we will send return instructions to you.  Under the Consumer Contracts Regulations Office Beaver reserves the right a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Therefore please do not open the packaging otherwise we may not be able to refund you.

 

PLEASE NOTE: We are not allowed to accept any items that fall under the Health and Beauty products such as baby bottles and accessories, toothbrush heads etc for health and safety reasons. This is standard across the industry to ensure all items are new and reach customers in safe conditions.

 


Refund Policy

You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 14 working days after you receive the product by contacting us via the “Contact Us” page ensuring that you quote your name, address and order reference number; or where you have already received the goods, returning the goods to Office Beaver provided the item is unopened, and in a resalable condition, together with the original invoice. You are responsible for any charges relating to returning the goods and are responsible for their safe arrival. We will not refund or replace an item if the item is not returned to us first. We encourage you to get proof of postage from your post office in case an item is lost in the post. 

Upon receipt of the goods Office Beaver will refund you the purchase price of the goods, minus an administration fee. If Office Beaver receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited (minus costs outlined above) by Office Beaver from your PayPal/credit card in relation to your order will be re-credited to that account as soon as possible and in any event within 14 days of your order provided that the goods you wish to return are received by Office Beaver in the condition that they were in when delivered to you.

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